Shipping policy
Free shipping on every order
Shipping is free worldwide, on every order, with no minimum spend. There is nothing to add to your cart to unlock it and no threshold to reach.
Processing
Orders are picked, packed and handed to the carrier within 1 business day.
Delivery times
- United States: 7–10 business days
- Canada: 7–12 business days
- Rest of the world: 7–12 business days, depending on location
Business days are Monday to Friday, excluding public holidays. These windows cover transit only and exclude any delay caused by customs clearance or inspection.
Tracking
You'll get an email with a tracking number as soon as your order ships. Allow 24–72 hours for the first scan to appear.
Changing or cancelling an order
Need to change the colour, storage size or address? Email [email protected] straight away — if we haven't dispatched yet we'll change it, or cancel and refund you in full. Because we ship within 1 business day, that window is usually about 2 hours.
Delayed or lost parcels
If your parcel hasn't arrived within 15 business days of shipping, email us with your order number. We'll open an investigation with the carrier and keep you updated until it's resolved.
Undeliverable and returned parcels
If a parcel comes back to us because the address was incomplete, the buyer refused it, or nobody collected it from the depot, contact us and we'll arrange a reshipment at cost. We can't automatically reship or refund in these cases.
Questions
Email [email protected]. A real person replies within 24 hours.